Frequently Asked Questions

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are of the highest quality and offer fair value to our customers. Each manufacturing partner is vetted for their commitment to quality standards, ethical practices, and excellence in production. We work with trusted facilities that share our dedication to delivering premium beauty products you can trust.

How much does shipping cost?

Shipping costs are calculated based on your location and the items in your order. You will always know the exact shipping cost before completing your purchase at checkout. We strive to offer competitive shipping rates and work with reliable courier services to ensure your order arrives safely and on time. The final shipping fee will be clearly displayed in your cart before you confirm your order, so there are no surprises.

Are these original Dubai perfumes?

Yes, absolutely! All our perfumes are 100% authentic and original Middle Eastern fragrances. We source our products exclusively from direct importers and reputable, trusted suppliers who guarantee authenticity. We take pride in offering only genuine perfumes and do not sell products purchased from Chinese shops or suppliers. We also do not sell any AAA/replica perfumes. When you purchase from Elia Grace Beauty, you can be confident that you're receiving authentic, high-quality Middle Eastern fragrances.

How long does delivery take?

Delivery times vary depending on your location within South Africa. Typically, orders are processed within 1-2 business days, and delivery takes 3-7 business days. You will receive a tracking number once your order has been dispatched so you can monitor its progress.

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact us within 7 days of receiving your items. Products must be unused and in their original packaging. Please note that due to hygiene reasons, opened perfumes and beauty products may not be eligible for return.

Do you offer gift wrapping?

Yes! We understand that our perfumes make wonderful gifts. Please contact us or leave a note at checkout if you'd like your order beautifully gift-wrapped for that special someone.